The Budget Fashionista provides this summary of how to return an item to Asos for informational purposes only. These policies are subject to change.<\/p>\n\n\n\n
Too often, what looks great online doesn\u2019t feel right when it shows up. Asos\r\n \r\n \r\n \r\n <\/g>\r\n \r\n \r\n \r\n <\/clipPath>\r\n <\/defs><\/svg><\/span><\/a> gets it, and they\u2019ve made returns easy. You just have to send your items back on time and in the same condition they arrived.<\/p>\n\n\n\nWhen you can return something<\/h3>\n\n\n\nYou have 28 days from when your order was delivered to start a return.<\/p>\n\n\n\nSource: Canva.<\/figcaption><\/figure>\n<\/div>\n\n\n\nAsos will give you your money back using the original payment method.<\/li>\n\n\n\nAsos processes refunds about 14 days after receiving your items. <\/li>\n\n\n\nAsos will refund standard delivery if the entire order is returned within 14 days; otherwise, delivery costs aren\u2019t refunded.<\/li>\n<\/ul>\n\n\n\nIf you wait too long, Asos won\u2019t be able to take your item back. They might send it back to you, and you\u2019ll have to pay for that shipping.<\/p>\n\n\n\nHoliday returns <\/h3>\n\n\n\nItems you buy between Nov. 17, 2025 and Dec. 19, 2025 can be returned until Jan. 15, 2026. <\/p>\n\n\n\nWhat can\u2019t be returned<\/h2>\n\n\n\nYou can only return things that are new, unused, and still have their original tags. Asos can\u2019t take back certain items for hygiene reasons, like:<\/p>\n\n\n\n\nMakeup or body products that were opened or used<\/li>\n\n\n\nUnderwear or swimsuits without their hygiene seal<\/li>\n\n\n\nPierced jewelry or face masks with broken seals<\/li>\n\n\n\nAnything marked \u201cFinal Sale\u201d<\/li>\n<\/ul>\n\n\n\nTrying clothes on to see if they fit is fine, but don\u2019t wear them out. Items that look worn, washed, or damaged won\u2019t get refunded.<\/p>\n\n\n\nHow to send it back<\/h3>\n\n\n\nSending a return is easy:<\/p>\n\n\n\n\nGo to your Asos account, find your order, and click to start a return.<\/li>\n\n\n\nFollow the steps to make your return label.<\/li>\n\n\n\nDrop off your package at a UPS Ground location or another return spot listed online.<\/li>\n\n\n\nKeep your proof of postage just in case you need to track it later.<\/li>\n<\/ul>\n\n\n\nYou\u2019re responsible for the package until Asos gets it, so pack it carefully.<\/p>\n\n\n\nAbout brand partner items<\/h3>\n\n\n\nSome Asos orders come directly from other brands. If that\u2019s the case, you\u2019ll need to send your return to that brand instead of Asos. The package usually comes with instructions and a return label. <\/p>\n\n\n\nYou can find brand partner return addresses here<\/use><\/svg><\/span><\/a>, in case you didn’t receive a return label.<\/p>\n\n\n\nIf your order was shipped by Asos, you can follow the normal Asos return steps.<\/p>\n\n\n\nNeed a different size or color?<\/h3>\n\n\n\nAsos doesn\u2019t do direct exchanges. You\u2019ll need to return your original item for a refund and place a new order for the one you want.<\/p>\n\n\n\nGot a damaged or wrong item?<\/h3>\n\n\n\nIf your item arrived broken or it\u2019s not what you ordered, Asos will fix it. Just start a return online or contact their customer care team.<\/p>\n\n\n\nDoes Asos have a good return policy?<\/h3>\n\n\n\nThe Budget Fashionista rates the Asos return policy as average, with a score of 3 points out of 5. The 28-day return window is on the short side and there are no stores to accept returns. <\/p>\n\n\n\nOur Return Policy Score\u2122 score evaluates the key return policy factors<\/a> shoppers care about most: return window length, condition requirements, refund method, shipping costs, in-store return flexibility, marketplace transparency, processing speed, and overall policy clarity. Each category is rated on a 1 to 5 scale based on how generous, convenient, and easy to understand the policy is. The final score is an average of all categories.<\/p>\n\n\n\nYou can find the official Asos return policy for U.S. orders here<\/use><\/svg><\/span><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"The Budget Fashionista provides this summary of how to return an item to Asos for informational purposes only. These policies are subject to change. Too often, what looks great online doesn\u2019t feel right when it shows up. Asos gets it, and they\u2019ve made returns easy. You just have to send your items back on time… Read More »How to return an item to Asos.com<\/span><\/a><\/p>\n","protected":false},"author":854,"featured_media":1657706,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[24],"tags":[245,240],"class_list":["post-24638","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shopping-guide","tag-asos","tag-return-policy"],"mv":{"thumbnail_id":1657706,"thumbnail_uri":"https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2025\/11\/saks-fifth-avenue-returns-300x158.jpg"},"_links":{"self":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts\/24638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/users\/854"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/comments?post=24638"}],"version-history":[{"count":0,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts\/24638\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/media\/1657706"}],"wp:attachment":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/media?parent=24638"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/categories?post=24638"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/tags?post=24638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
You have 28 days from when your order was delivered to start a return.<\/p>\n\n\n
If you wait too long, Asos won\u2019t be able to take your item back. They might send it back to you, and you\u2019ll have to pay for that shipping.<\/p>\n\n\n\n
Items you buy between Nov. 17, 2025 and Dec. 19, 2025 can be returned until Jan. 15, 2026. <\/p>\n\n\n\n
You can only return things that are new, unused, and still have their original tags. Asos can\u2019t take back certain items for hygiene reasons, like:<\/p>\n\n\n\n
Trying clothes on to see if they fit is fine, but don\u2019t wear them out. Items that look worn, washed, or damaged won\u2019t get refunded.<\/p>\n\n\n\n
Sending a return is easy:<\/p>\n\n\n\n
You\u2019re responsible for the package until Asos gets it, so pack it carefully.<\/p>\n\n\n\n
Some Asos orders come directly from other brands. If that\u2019s the case, you\u2019ll need to send your return to that brand instead of Asos. The package usually comes with instructions and a return label. <\/p>\n\n\n\n
You can find brand partner return addresses here<\/use><\/svg><\/span><\/a>, in case you didn’t receive a return label.<\/p>\n\n\n\nIf your order was shipped by Asos, you can follow the normal Asos return steps.<\/p>\n\n\n\nNeed a different size or color?<\/h3>\n\n\n\nAsos doesn\u2019t do direct exchanges. You\u2019ll need to return your original item for a refund and place a new order for the one you want.<\/p>\n\n\n\nGot a damaged or wrong item?<\/h3>\n\n\n\nIf your item arrived broken or it\u2019s not what you ordered, Asos will fix it. Just start a return online or contact their customer care team.<\/p>\n\n\n\nDoes Asos have a good return policy?<\/h3>\n\n\n\nThe Budget Fashionista rates the Asos return policy as average, with a score of 3 points out of 5. The 28-day return window is on the short side and there are no stores to accept returns. <\/p>\n\n\n\nOur Return Policy Score\u2122 score evaluates the key return policy factors<\/a> shoppers care about most: return window length, condition requirements, refund method, shipping costs, in-store return flexibility, marketplace transparency, processing speed, and overall policy clarity. Each category is rated on a 1 to 5 scale based on how generous, convenient, and easy to understand the policy is. The final score is an average of all categories.<\/p>\n\n\n\nYou can find the official Asos return policy for U.S. orders here<\/use><\/svg><\/span><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"The Budget Fashionista provides this summary of how to return an item to Asos for informational purposes only. These policies are subject to change. Too often, what looks great online doesn\u2019t feel right when it shows up. Asos gets it, and they\u2019ve made returns easy. You just have to send your items back on time… Read More »How to return an item to Asos.com<\/span><\/a><\/p>\n","protected":false},"author":854,"featured_media":1657706,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[24],"tags":[245,240],"class_list":["post-24638","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shopping-guide","tag-asos","tag-return-policy"],"mv":{"thumbnail_id":1657706,"thumbnail_uri":"https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2025\/11\/saks-fifth-avenue-returns-300x158.jpg"},"_links":{"self":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts\/24638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/users\/854"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/comments?post=24638"}],"version-history":[{"count":0,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts\/24638\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/media\/1657706"}],"wp:attachment":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/media?parent=24638"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/categories?post=24638"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/tags?post=24638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
If your order was shipped by Asos, you can follow the normal Asos return steps.<\/p>\n\n\n\n
Asos doesn\u2019t do direct exchanges. You\u2019ll need to return your original item for a refund and place a new order for the one you want.<\/p>\n\n\n\n
If your item arrived broken or it\u2019s not what you ordered, Asos will fix it. Just start a return online or contact their customer care team.<\/p>\n\n\n\n
The Budget Fashionista rates the Asos return policy as average, with a score of 3 points out of 5. The 28-day return window is on the short side and there are no stores to accept returns. <\/p>\n\n\n\n
Our Return Policy Score\u2122 score evaluates the key return policy factors<\/a> shoppers care about most: return window length, condition requirements, refund method, shipping costs, in-store return flexibility, marketplace transparency, processing speed, and overall policy clarity. Each category is rated on a 1 to 5 scale based on how generous, convenient, and easy to understand the policy is. The final score is an average of all categories.<\/p>\n\n\n\nYou can find the official Asos return policy for U.S. orders here<\/use><\/svg><\/span><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"The Budget Fashionista provides this summary of how to return an item to Asos for informational purposes only. These policies are subject to change. Too often, what looks great online doesn\u2019t feel right when it shows up. Asos gets it, and they\u2019ve made returns easy. You just have to send your items back on time… Read More »How to return an item to Asos.com<\/span><\/a><\/p>\n","protected":false},"author":854,"featured_media":1657706,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[24],"tags":[245,240],"class_list":["post-24638","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shopping-guide","tag-asos","tag-return-policy"],"mv":{"thumbnail_id":1657706,"thumbnail_uri":"https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2025\/11\/saks-fifth-avenue-returns-300x158.jpg"},"_links":{"self":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts\/24638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/users\/854"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/comments?post=24638"}],"version-history":[{"count":0,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts\/24638\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/media\/1657706"}],"wp:attachment":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/media?parent=24638"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/categories?post=24638"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/tags?post=24638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
You can find the official Asos return policy for U.S. orders here<\/use><\/svg><\/span><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"The Budget Fashionista provides this summary of how to return an item to Asos for informational purposes only. These policies are subject to change. Too often, what looks great online doesn\u2019t feel right when it shows up. Asos gets it, and they\u2019ve made returns easy. You just have to send your items back on time… Read More »How to return an item to Asos.com<\/span><\/a><\/p>\n","protected":false},"author":854,"featured_media":1657706,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[24],"tags":[245,240],"class_list":["post-24638","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shopping-guide","tag-asos","tag-return-policy"],"mv":{"thumbnail_id":1657706,"thumbnail_uri":"https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2025\/11\/saks-fifth-avenue-returns-300x158.jpg"},"_links":{"self":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts\/24638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/users\/854"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/comments?post=24638"}],"version-history":[{"count":0,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts\/24638\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/media\/1657706"}],"wp:attachment":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/media?parent=24638"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/categories?post=24638"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/tags?post=24638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
The Budget Fashionista provides this summary of how to return an item to Asos for informational purposes only. These policies are subject to change. Too often, what looks great online doesn\u2019t feel right when it shows up. Asos gets it, and they\u2019ve made returns easy. You just have to send your items back on time… Read More »How to return an item to Asos.com<\/span><\/a><\/p>\n","protected":false},"author":854,"featured_media":1657706,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[24],"tags":[245,240],"class_list":["post-24638","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shopping-guide","tag-asos","tag-return-policy"],"mv":{"thumbnail_id":1657706,"thumbnail_uri":"https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2025\/11\/saks-fifth-avenue-returns-300x158.jpg"},"_links":{"self":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts\/24638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/users\/854"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/comments?post=24638"}],"version-history":[{"count":0,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts\/24638\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/media\/1657706"}],"wp:attachment":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/media?parent=24638"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/categories?post=24638"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/tags?post=24638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}