{"id":24602,"date":"2010-03-21T07:07:11","date_gmt":"2010-03-21T12:07:11","guid":{"rendered":"https:\/\/www.thebudgetfashionista.com\/?p=24602"},"modified":"2025-12-11T16:22:57","modified_gmt":"2025-12-11T23:22:57","slug":"how-to-return-an-item-to-new-york-company","status":"publish","type":"post","link":"https:\/\/www.thebudgetfashionista.com\/shopping-guide\/how-to-return-an-item-to-new-york-company\/","title":{"rendered":"New York &amp; Company return policy: Best tips for returns"},"content":{"rendered":"\n<p>The Budget Fashionista provides this review of the New York &amp; Company return policy for informational purposes only. These policies are subject to change.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.nyandcompany.com\/\" data-type=\"link\" data-id=\"https:\/\/www.nyandcompany.com\/\" target=\"_blank\" rel=\"noopener\">New York &amp; Company<span class=\"wpil-link-icon\" title=\"Link goes to external site.\" style=\"margin: 0 0 0 5px;\"><svg width=\"24\" height=\"24\" style=\"height:16px; width:16px; fill:#000000; stroke:#000000; display:inline-block;\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\"><g id=\"wpil-svg-outbound-7-icon-path\" fill=\"none\" clip-path=\"url(#clip0_31_188)\">\r\n                            <path d=\"M9.16724 14.8891L20.1672 3.88908\" stroke-linecap=\"round\"\/>\r\n                            <path d=\"M13.4497 3.53554L20.5208 3.53554L20.5208 10.6066\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                            <path d=\"M17.5 13.5L17.5 16.26C17.5 17.4179 17.5 17.9968 17.2675 18.4359C17.0799 18.7902 16.7902 19.0799 16.4359 19.2675C15.9968 19.5 15.4179 19.5 14.26 19.5L7.74 19.5C6.58213 19.5 6.0032 19.5 5.56414 19.2675C5.20983 19.0799 4.92007 18.7902 4.73247 18.4359C4.5 17.9968 4.5 17.4179 4.5 16.26L4.5 9.74C4.5 8.58213 4.5 8.0032 4.73247 7.56414C4.92007 7.20983 5.20982 6.92007 5.56414 6.73247C6.0032 6.5 6.58213 6.5 7.74 6.5L11 6.5\" stroke-linecap=\"round\"\/>\r\n                        <\/g>\r\n                        <defs>\r\n                            <clipPath id=\"clip0_31_188\">\r\n                                <rect fill=\"white\" height=\"24\" width=\"24\"\/>\r\n                            <\/clipPath>\r\n                        <\/defs><\/svg><\/span><\/a> has a clear return policy with one huge flaw: The store doesn&#8217;t offer refunds, only store credit or exchanges. Read on to find out more. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/close-up-of-woman-shopping-for-clothes-online-usin-2021-08-27-09-58-06-utc.jpeg\" alt=\"Woman shopping for clothes online.\" class=\"wp-image-1639389\" title=\"\" srcset=\"https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/close-up-of-woman-shopping-for-clothes-online-usin-2021-08-27-09-58-06-utc.jpeg 768w, https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/close-up-of-woman-shopping-for-clothes-online-usin-2021-08-27-09-58-06-utc-300x169.jpeg 300w, https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/close-up-of-woman-shopping-for-clothes-online-usin-2021-08-27-09-58-06-utc-500x281.jpeg 500w, https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/close-up-of-woman-shopping-for-clothes-online-usin-2021-08-27-09-58-06-utc-480x270.jpeg 480w, https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/close-up-of-woman-shopping-for-clothes-online-usin-2021-08-27-09-58-06-utc-720x405.jpeg 720w, https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/close-up-of-woman-shopping-for-clothes-online-usin-2021-08-27-09-58-06-utc-320x180.jpeg 320w, https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/close-up-of-woman-shopping-for-clothes-online-usin-2021-08-27-09-58-06-utc-735x413.jpeg 735w, https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/close-up-of-woman-shopping-for-clothes-online-usin-2021-08-27-09-58-06-utc-335x188.jpeg 335w, https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/close-up-of-woman-shopping-for-clothes-online-usin-2021-08-27-09-58-06-utc-347x195.jpeg 347w, https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/close-up-of-woman-shopping-for-clothes-online-usin-2021-08-27-09-58-06-utc-520x293.jpeg 520w, https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/close-up-of-woman-shopping-for-clothes-online-usin-2021-08-27-09-58-06-utc-640x360.jpeg 640w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">When you can make a return<\/h2>\n\n\n\n<p>You have 30 days from the delivery date to return eligible items. Everything must be unworn, unwashed, and in its original condition with tags still attached. Note these important points: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A $7.99 return shipping fee <\/strong>applies. This amount will be deducted from your store credit or charged to your original form of payment. <\/li>\n\n\n\n<li><strong>All returns are mailed<\/strong> and you must use the New York &amp; Company label.<\/li>\n\n\n\n<li><strong>New York &amp; Company doesn&#8217;t give refunds.<\/strong> You can exchange the item or receive store credit, but you won&#8217;t get your money back.<\/li>\n\n\n\n<li><strong>Shipping fees are non-refundable<\/strong>.<\/li>\n\n\n\n<li><strong>Final sale, personalized, and certain promotional items<\/strong> can\u2019t be returned or exchanged. <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to start a return<\/h2>\n\n\n\n<p>All returns must be processed through the <a href=\"https:\/\/returns.nyandcompany.com\/#\/?_gl=1*9egc7p*_gcl_au*Nzc5ODM2MTk3LjE3NjIxNDgxMTk.*_ga*MTg1NjkwNjY1Mi4xNzYyMTQ4MTE5*_ga_Q2DHF1BXKG*czE3NjIxNDgxMTkkbzEkZzEkdDE3NjIxNDg0NjUkajU4JGwwJGgw\" data-type=\"link\" data-id=\"https:\/\/returns.nyandcompany.com\/#\/?_gl=1*9egc7p*_gcl_au*Nzc5ODM2MTk3LjE3NjIxNDgxMTk.*_ga*MTg1NjkwNjY1Mi4xNzYyMTQ4MTE5*_ga_Q2DHF1BXKG*czE3NjIxNDgxMTkkbzEkZzEkdDE3NjIxNDg0NjUkajU4JGwwJGgw\" target=\"_blank\" rel=\"noopener\">New York &amp; Company Returns Portal<span class=\"wpil-link-icon\" title=\"Link goes to external site.\" style=\"margin: 0 0 0 5px;\"><svg width=\"24\" height=\"24\" style=\"height:16px; width:16px; fill:#000000; stroke:#000000; display:inline-block;\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\"><use href=\"#wpil-svg-outbound-7-icon-path\"><\/use><\/svg><\/span><\/a>. A prepaid label will be provided there, returns sent using any other label may not be accepted.<\/p>\n\n\n\n<p>Once your return is received and processed, usually within three to 10 business days, you\u2019ll receive an email confirming your store credit or exchange.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to get store credit<\/h3>\n\n\n\n<p>If you choose store credit, you\u2019ll receive a digital gift card by email once your return has been processed. This store credit never expires and can be used anytime at nyandcompany.com.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to make an exchange<\/h3>\n\n\n\n<p>You can exchange your item for the same style in a different size or color through the Returns Portal.<\/p>\n\n\n\n<p>There are two ways to do it:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Instant exchange:<\/strong> A new order is placed immediately. You\u2019ll need a credit card, but it won\u2019t be charged unless the original item isn\u2019t returned within 14 days.<\/li>\n\n\n\n<li><strong>Standard exchange:<\/strong> Your replacement is processed once your returned item reaches the warehouse. Expect about 3 to 10 business days for this process.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">If something\u2019s wrong with your order<\/h2>\n\n\n\n<p>If you received the wrong item or part of your order is missing, contact <em>help@nyandcompany.com<\/em> within 15 days of delivery.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For wrong items, include clear photos and your order number.<\/li>\n\n\n\n<li>For missing items, wait at least five business days after the expected delivery date in case of carrier delays.<\/li>\n<\/ul>\n\n\n\n<p>The customer service team will review your case and help resolve the issue quickly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Does New York &amp; Company have a good return policy?<\/h2>\n\n\n\n<p>The Budget Fashionista rates the New York &amp; Company return policy as below average, with a score of 2.9 points out of 5. You cannot get a refund and there is no in-person return option. <\/p>\n\n\n\n<p>Our Return Policy Score\u2122 score evaluates the <a href=\"https:\/\/www.thebudgetfashionista.com\/shopping-guide\/return-policy\/\" data-type=\"link\" data-id=\"https:\/\/www.thebudgetfashionista.com\/shopping-guide\/return-policy\/\">key return policy factors<\/a> shoppers care about most: return window length, condition requirements, refund method, shipping costs, in-store return flexibility, marketplace transparency, processing speed, and overall policy clarity. Each category is rated on a 1 to 5 scale based on how generous, convenient, and easy to understand the policy is. The final score is an average of all categories.<\/p>\n\n\n\n<p>You can view the <a href=\"https:\/\/www.nyandcompany.com\/pages\/return-policy\" data-type=\"link\" data-id=\"https:\/\/www.nyandcompany.com\/pages\/return-policy\" target=\"_blank\" rel=\"noopener\">official New York &amp; Company&#8217;s return policy here<span class=\"wpil-link-icon\" title=\"Link goes to external site.\" style=\"margin: 0 0 0 5px;\"><svg width=\"24\" height=\"24\" style=\"height:16px; width:16px; fill:#000000; stroke:#000000; display:inline-block;\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\"><use href=\"#wpil-svg-outbound-7-icon-path\"><\/use><\/svg><\/span><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Budget Fashionista provides this review of the New York &amp; Company return policy for informational purposes only. These policies are subject to change. New York &amp; Company has a clear return policy with one huge flaw: The store doesn&#8217;t offer refunds, only store credit or exchanges. Read on to find out more. When you&hellip;&nbsp;<a href=\"https:\/\/www.thebudgetfashionista.com\/shopping-guide\/how-to-return-an-item-to-new-york-company\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">New York &amp; Company return policy: Best tips for returns<\/span><\/a><\/p>\n","protected":false},"author":854,"featured_media":1639389,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[24],"tags":[240,303838],"class_list":["post-24602","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shopping-guide","tag-return-policy","tag-return-shipping-charges"],"mv":{"thumbnail_id":1639389,"thumbnail_uri":"https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/close-up-of-woman-shopping-for-clothes-online-usin-2021-08-27-09-58-06-utc-300x169.jpeg"},"_links":{"self":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts\/24602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/users\/854"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/comments?post=24602"}],"version-history":[{"count":0,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts\/24602\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/media\/1639389"}],"wp:attachment":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/media?parent=24602"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/categories?post=24602"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/tags?post=24602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}