{"id":24559,"date":"2010-03-21T07:02:23","date_gmt":"2010-03-21T12:02:23","guid":{"rendered":"https:\/\/www.thebudgetfashionista.com\/?p=24559"},"modified":"2025-12-11T16:42:03","modified_gmt":"2025-12-11T23:42:03","slug":"how-to-return-an-item-to-macys","status":"publish","type":"post","link":"https:\/\/www.thebudgetfashionista.com\/shopping-guide\/how-to-return-an-item-to-macys\/","title":{"rendered":"Macy&#8217;s return policy"},"content":{"rendered":"\n<p>The Budget Fashionista provides this review of the Macy&#8217;s return policy for informational purposes only. These policies are subject to change.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.macys.com\/\" data-type=\"link\" data-id=\"https:\/\/www.macys.com\/\" target=\"_blank\" rel=\"noopener\">Macy&#8217;s<span class=\"wpil-link-icon\" title=\"Link goes to external site.\" style=\"margin: 0 0 0 5px;\"><svg width=\"24\" height=\"24\" style=\"height:16px; width:16px; fill:#000000; stroke:#000000; display:inline-block;\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\"><g id=\"wpil-svg-outbound-7-icon-path\" fill=\"none\" clip-path=\"url(#clip0_31_188)\">\r\n                            <path d=\"M9.16724 14.8891L20.1672 3.88908\" stroke-linecap=\"round\"\/>\r\n                            <path d=\"M13.4497 3.53554L20.5208 3.53554L20.5208 10.6066\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                            <path d=\"M17.5 13.5L17.5 16.26C17.5 17.4179 17.5 17.9968 17.2675 18.4359C17.0799 18.7902 16.7902 19.0799 16.4359 19.2675C15.9968 19.5 15.4179 19.5 14.26 19.5L7.74 19.5C6.58213 19.5 6.0032 19.5 5.56414 19.2675C5.20983 19.0799 4.92007 18.7902 4.73247 18.4359C4.5 17.9968 4.5 17.4179 4.5 16.26L4.5 9.74C4.5 8.58213 4.5 8.0032 4.73247 7.56414C4.92007 7.20983 5.20982 6.92007 5.56414 6.73247C6.0032 6.5 6.58213 6.5 7.74 6.5L11 6.5\" stroke-linecap=\"round\"\/>\r\n                        <\/g>\r\n                        <defs>\r\n                            <clipPath id=\"clip0_31_188\">\r\n                                <rect fill=\"white\" height=\"24\" width=\"24\"\/>\r\n                            <\/clipPath>\r\n                        <\/defs><\/svg><\/span><\/a> aggressive online sales can be compelling, but sometimes those on-sale pieces don&#8217;t fit the way you thought. No worries. Macy\u2019s makes returns simple, whether you shopped online or in-store. Here\u2019s what to know before you start.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">When you can make a return <\/h2>\n\n\n\n<p>Macy&#8217;s refunds return-eligible items if you bring or mail them back within 30 days of purchase. Your original shipping fees are not refunded, and the items must be in original condition with tags still attached. <\/p>\n\n\n\n<p>You can return gently used makeup or fragrance products if they didn\u2019t work out for you.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/macys-return-policy-1200.jpg\" alt=\"Macy&#039;s return policy overview.\" class=\"wp-image-1646391\" title=\"\" srcset=\"https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/macys-return-policy-1200.jpg 1200w, https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/macys-return-policy-1200-300x169.jpg 300w, https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/macys-return-policy-1200-500x281.jpg 500w, https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/macys-return-policy-1200-768x432.jpg 768w, https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/macys-return-policy-1200-728x410.jpg 728w, https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/macys-return-policy-1200-480x270.jpg 480w, https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/macys-return-policy-1200-320x180.jpg 320w, https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/macys-return-policy-1200-960x540.jpg 960w, https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/macys-return-policy-1200-1080x608.jpg 1080w, https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/macys-return-policy-1200-150x84.jpg 150w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">Holiday returns <\/h3>\n\n\n\n<p>You can return items purchased between Oct. 6, 2025 and Dec. 31, 2025 until Jan. 31, 2026. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">In-store and online returns<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>In-store<\/strong>. Bring your item and receipt to any Macy\u2019s store for a quick and free return.<\/li>\n\n\n\n<li><strong>Online.<\/strong> Star Rewards members get free return shipping. Non-members will have $9.99 plus tax deducted from their refund to cover return shipping.<\/li>\n\n\n\n<li><strong>Third-party sellers<\/strong>. Some items sold through Macy\u2019s partners must be sent back to the seller. You can start the process online to make it faster.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds and credits<\/h2>\n\n\n\n<p>Refunds go back to your original form of payment once processed. If you used a \u201cBuy One Get One\u201d offer, your refund will reflect the discount spread across both items.<\/p>\n\n\n\n<p>No receipt? Macy\u2019s may still accept the return but will refund it as store credit for the item\u2019s current price.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What you can\u2019t return<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Final sale, personalized, and altered items can\u2019t be returned.<\/li>\n\n\n\n<li>Food, drinks, live plants, and gift cards aren\u2019t eligible for returns.<\/li>\n\n\n\n<li>\u201cLast Act\u201d items are final sale and sold as is.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Special return situations<\/h2>\n\n\n\n<p><strong>Furniture and mattresses<\/strong>. Macy\u2019s gives you 120 days to try your mattress. If it doesn\u2019t work out, you can schedule one return or exchange. Keep in mind there\u2019s a $99 pickup fee and a 15 percent preference fee, and delivery charges aren\u2019t refunded.<\/p>\n\n\n\n<p><strong>Jewelry and watches<\/strong>. Returns are accepted within 30 days as long as the price tags are still attached. Macy\u2019s inspects jewelry and watch returns, which can take up to 14 business days before you get your refund.<\/p>\n\n\n\n<p><strong>Gift registry items<\/strong>. If you got a Macy\u2019s gift through a registry, you have 90 days from your event date to return or exchange it.<\/p>\n\n\n\n<p><strong>Designer items<\/strong>. Luxury brands like Burberry and Louis Vuitton have their own return rules, so check your receipt or contact customer service before heading to the store.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quick tips<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keep your packaging and receipt handy.<\/li>\n\n\n\n<li>Make sure all tags are still attached before returning.<\/li>\n\n\n\n<li>Star Rewards members save on return shipping.<\/li>\n\n\n\n<li>Contact Macy\u2019s customer service for large items like rugs or lighting, as pickup fees or restocking charges may apply.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Does Macy&#8217;s have a good return policy?<\/h2>\n\n\n\n<p>The Budget Fashionista rates the Macy&#8217;s return policy as average-plus, with a score of 3.7 points out of 5. The department store waives the return shipping charge if you join the loyalty program, but return requirements for marketplace sellers are unclear. <\/p>\n\n\n\n<p>Our Return Policy Score\u2122 score evaluates the <a href=\"https:\/\/www.thebudgetfashionista.com\/shopping-guide\/return-policy\/\" data-type=\"link\" data-id=\"https:\/\/www.thebudgetfashionista.com\/shopping-guide\/return-policy\/\">key return policy factors<\/a> shoppers care about most: return window length, condition requirements, refund method, shipping costs, in-store return flexibility, marketplace transparency, processing speed, and overall policy clarity. Each category is rated on a 1 to 5 scale based on how generous, convenient, and easy to understand the policy is. The final score is an average of all categories.<\/p>\n\n\n\n<p>You can view the <a href=\"https:\/\/customerservice-macys.com\/articles\/what-is-macys-return-policy\" data-type=\"link\" data-id=\"https:\/\/customerservice-macys.com\/articles\/what-is-macys-return-policy\" target=\"_blank\" rel=\"noopener\">official Macy&#8217;s return policy here<span class=\"wpil-link-icon\" title=\"Link goes to external site.\" style=\"margin: 0 0 0 5px;\"><svg width=\"24\" height=\"24\" style=\"height:16px; width:16px; fill:#000000; stroke:#000000; display:inline-block;\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\"><use href=\"#wpil-svg-outbound-7-icon-path\"><\/use><\/svg><\/span><\/a>.<\/p>\n\n\n\n<p>Want to avoid Macy&#8217;s returns in the future? See: <a href=\"https:\/\/www.thebudgetfashionista.com\/archive\/how-to-shop-macys\/\" data-type=\"URL\" data-id=\"https:\/\/www.thebudgetfashionista.com\/archive\/how-to-shop-macys\/\">how to shop Macy&#8217;s<\/a>. Also learn how to maximize savings at Macy&#8217;s with this overview of <a href=\"https:\/\/www.thebudgetfashionista.com\/archive\/macys-star-rewards\/\" data-type=\"post\" data-id=\"1648942\">Macy&#8217;s Star Rewards<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Budget Fashionista provides this review of the Macy&#8217;s return policy for informational purposes only. These policies are subject to change. Macy&#8217;s aggressive online sales can be compelling, but sometimes those on-sale pieces don&#8217;t fit the way you thought. No worries. Macy\u2019s makes returns simple, whether you shopped online or in-store. Here\u2019s what to know&hellip;&nbsp;<a href=\"https:\/\/www.thebudgetfashionista.com\/shopping-guide\/how-to-return-an-item-to-macys\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Macy&#8217;s return policy<\/span><\/a><\/p>\n","protected":false},"author":854,"featured_media":1646390,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[24],"tags":[240],"class_list":["post-24559","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shopping-guide","tag-return-policy"],"mv":{"thumbnail_id":1646390,"thumbnail_uri":"https:\/\/www.thebudgetfashionista.com\/wp-content\/uploads\/2010\/03\/macys-return-policy-728-300x169.jpg"},"_links":{"self":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts\/24559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/users\/854"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/comments?post=24559"}],"version-history":[{"count":0,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/posts\/24559\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/media\/1646390"}],"wp:attachment":[{"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/media?parent=24559"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/categories?post=24559"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thebudgetfashionista.com\/wp-json\/wp\/v2\/tags?post=24559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}