Comments on: The outnet: Site review

By: DeeDee

DeeDee — Wed, 30 Apr 2014 03:16:00 +0000

Honestly I have never had a single problem with the outnet I actually love shopping at the outnet. It’s convenient and fast. I live in Canada and the shipping can be a tad expensive but my packages from them always arrive within 2-3 days. So far I have ordered a Day birger et Mikkelen vest, Alexander Mcqueen shoes, Dvf purse, Rebecca Minkoff purse, a helmut lang jacket, an alice & Olivia top and some jewelry and every single item shipped in 2 days and arrived in beautiful condition nicely wrapped. Obviously these are designer clothes so yes some things are still priced pretty high. But my Mcqueens were originally $4000 and i purchased them at $900 I’d say thats a pretty huge discount for a pair of Mcqueens. The nice thing about the outnet is you can get pieces that you may have missed the first time around. In Canada all we have for designer stores are the main boutique stores that never have sales and 1 department store with barely any sales. So being able to shop at the outnet is a dream come true for someone like me who doesn’t have easy access to designer brands.

By: Susiemh

Susiemh — Thu, 20 Sep 2012 06:31:00 +0000

In reply to Erroltart. I have just had the same experience. I wish i had read this first. Ordered paid 595 delivery sent back paid 800. Will never use again

By: Irene

Irene — Wed, 09 May 2012 18:15:45 +0000

I’ve ordered an equipment shirt several days ago, and one day noticed an email saying that they’ve cancelled my order (without specifying the reason). They claim to have contacted me first but I’ve never got an email nor a phone call, except for an email saying that they are a bit slow in shipping and will expedite the order as soon as it is available.
Anyways- fine, they failed to do an inventory check and just sold an item because they don’t know how to do business correctly. However, following was a refund of $11.95 in store credit (in return of the $99 dollars I’ve paid for the shirt?). How did this happen? I’ve been contacting their customer service several times and have not heard back yet. This is just maddening and a waste of time.

By: Krista Gifford

Krista Gifford — Sun, 04 Mar 2012 17:56:24 +0000

TERRIBLE CUSTOMER SERVICE!!! I am never shopping at theoutnet.com again! They sold me something that they didn’t have in stock. I was relying on wearing it and poof, they just say, oops, we don’t have it. Too bad for you. No compensation – not even a discount on a replacement item. I shop a lot online and they have some of the worst customer service that I have encountered.

By: Carol

Carol — Tue, 27 Sep 2011 18:10:21 +0000

The outnet is terrible!!!!!!!!!! I agree with the comments above because their customer service is awful!!! Last week I bought one tank from Balmain which got here with 4 holes in the back!!!!! There is nobody there inspecting the pieces to be delivered, which means that you don’t know what you are going to get when you purchase online! And then when I got in touch with them they offered me 4.95 discount (shipping expenses) and that was it! Unbelievable! I love shopping through the internet and I have never had such a negative experience.

By: Erroltart

Erroltart — Wed, 14 Sep 2011 10:52:00 +0000

I ordered from the outnet 2 weeks ago and the dress had sleeves that no normal person could squeeze their arms into! (I’m a UK size 10) I returned it and was charged the original Â£5.95 to deliver to me and then was charged another Â£8.00 for the return. For this reason I will never use them again. It cost me almost Â£14 for an item that was clearly defective and returned a few hours after it was delivered 🙁

By: Obalicious

Obalicious — Thu, 25 Aug 2011 10:38:05 +0000

I have had to return everything I have ever bought from this shop because of one silly reason or another. My recent purchase, a Â£12 Marc Jacob resin bracelet which I ordered two of them because I felt was a complete steal, but guess what! They arrived and looked like what my two year old daughter would wear because they were so tiny they wouldn’t go past my 5 fingers much less my wrist. So my point is, NO APPROPRIATE DESCRIPTION! They just don’t have that completeness about them like the experienced online shops that offer great shipping discount and even free returns. So in the long run you are taking a losing-money gamble with the out net every time you decide to buy from them because you might be returning for one silly reason or another.

By: hannah

hannah — Thu, 17 Mar 2011 08:09:05 +0000

Outnet, a chaper version of the net a porter. Clothing is ok, but the delivery so slow it is unaccaptable. You can track it online via dhl and see like is shipped from country to country before it reaches your destination, it does not make any sense.
Delivery to Norway: Uk to Brussels, Brussels to Netherlands and then to Norway. There are direct transits to Norway you know…. ufff

By: geri

geri — Tue, 04 Jan 2011 21:34:23 +0000

Terrible customer service. Bought a hat from them that ripped the first day of wear. When I tried to exchange the clearly defective merchandise they went through all the motions of exchange but sent me the same hat back!! I realize that companies don’t really care about customer service anymore but I thought this was especially insulting. Especially as I’m sure you can tell there is nothing “cheap” on this site. I spent alot of money on a defective hat and got nothing back. WHAT A RIP OFF!!!