Comments on: E.L.F cosmetics: Yes or no?

By: Sarah

Sarah — Thu, 28 Jan 2016 13:29:07 +0000

DO NOT BUY ONLINE. PERIOD. As a first time customer I should have done more research before my purchase. E.L.F. has the worst customer service I have ever experienced. I ordered products on Jan 5 and after waiting a reasonable amount of time I contacted them to figure out where my order was. They told me to give it a few more days to see if it showed up. It never did. So then they blamed USPS for misplacing it, how can USPS misplace an order that I never even received an email about getting shipped out in the first place. Well thinking I had everything sorted out, they were going to reship my order. I assumed it would be quickly to fix their mistake. Needless to say it is Jan 28, 23 days after I placed my order and I still haven’t received my products. Nor do I expect to see them anytime soon. This is just ridiculous and E.L.F. is a JOKE.

By: Jasmine

Jasmine — Mon, 21 Dec 2015 10:47:47 +0000

Do NOT place large orders with ELF cosmetics online during the holiday season.
Their cyber monday sale was 50% off almost everything, and it was too good to pass up. So I paid for 30+ items, waited two whole weeks, and the package was lighter than I expected. Turns out, 14 of my items were missing. When I contacted them, they told me to wait for my refund. I waited, and I got $3 🙂 Three dollars for fourteen missing ELF products. I guess 5 years of loyalty meant nothing to them.

By: Sandra

Sandra — Thu, 26 Nov 2015 00:08:51 +0000

Wow! Where do I start…there’s no communication with them at all! I had placed an order with a coupon code that gave me 50%off. Waited about 12 days & didn’t receive any email confirmation of my order. I then decided to email them requesting info on my order (since you can’t reach any via phone). And they emailed me in return:
Thank you for your order with e.l.f. Cosmetics. Due to the recent extremely heavy volume of orders, we apologize that your order has been delayed. Our warehouse has been open around the clock to deal with the increased order volume.
Thank you again for your loyalty and patience.
So after that I waited & waited by the third week I sent another email requesting once again info on my order. Then this time I got:
We apologize for any confusion. We were unable to process your order because it was declined by PayPal. Please contact them for further information. We are very sorry for any inconvenience please feel free to contact us with any further information.
Well I called my paypal account & nothing was wrong with my account. My payment was kept on “pending” due to the merchant. So not sure what their issue was. I again tried reaching them via email asking if they can replace my order and try again, also giving them a credit card # instead. Of course they replied within 2 hours:
We apologize, unfortunately we are not able to reauthorize this through PayPal, please place a new order. We apologize for any inconvenience.
I asked if I were to replace my order I would then loose my discounted price. They said unfortunately yes. E.L.F. Had no consideration whatsoever & did not try to even help. I will never order feom them again I wasted my time not only ordering but in trying to resolve an issue that was even an issue. Never once did E.l.f. accommodate me at all. Never had anything like this happen to me. And now that I read their reviews I should have known better. They are known for doing this kind of stuff, as well as taking forever with their orders.

By: Mary Ann Colter

Mary Ann Colter — Thu, 19 Nov 2015 13:59:06 +0000

In reply to Natilee. Someone ordered $94 in cosmetics from this company using my credit card without my permission. I noticed this right away and contacted Elf Cosmetics twice within 2 days of this order being placed. This order could of been stopped, but instead they did not even have the decency to call me back. I canceled my credit card and was issued a new one. Luckily my credit card company did not make me pay for this fraudulent charge. I would never do business with a Company like this.

By: Lisa Carmichael

Lisa Carmichael — Sat, 14 Nov 2015 21:46:28 +0000

In reply to havi. Come and see me! I will make you and all of your friends look and feel beautiful for a fraction of the cost and trouble. Samples are available with purchase and I give lots of samples free with purchase. Etsy or Website Lisa

By: Lisa Carmichael

Lisa Carmichael — Sat, 14 Nov 2015 21:43:25 +0000

I am so glad that you didn’t go into “how great their cosmetics are” and suggested that my 5 year old niece would definitely enjoy them in a game of “dress up”— (priceless)
but that’s about all you’re going to get for $3 and $5 retail cosmetics. I wonder why more women don’t research and try NATURAL and ORGANIC products that are also “Cruelty-Free” and actually work to heal and nourish the skin, clear up breakouts, improve texture, control oil, make you look and feel the best you ever have-=-by spending a few more dollars for QUALITY cosmetics and skin care products. Sure, you think you’re getting a bargain—all you’re getting is ripped off. Makeup doesn’t have to break the bank to give you great looking skin and application–but this stuff won’t make it more than 120 seconds after applied. None of it—and besides “ANIMAL CRUELTY”–is there anyone as concerned about “HUMAN CRUELTY” —most of these products are loaded with cheap fillers and preservatives–otherwise they couldn’t sit on the shelf for years and still be sold. Go NATURAL 🙂 Peace and Love!
Lisa

By: Abi Beutler

Abi Beutler — Fri, 04 Sep 2015 19:37:14 +0000

ELF has hits and misses. Their blush contour duo is great, as are their brushes. I also like their lip tint a lot. As far as customer service, they don’t do returns. The only thing that they do is replace an item if it arrives damaged. I know from personal experience that they honor the damaged products thing. I SO WISH that they would start allowing returns. They have great deals online and they offer free shipping for your first order. But if you can buy this brand from a store that accepts used returns on make-up, then that is the “safe” way to go if you end up hating the product.

By: Albina

Albina — Tue, 18 Aug 2015 18:44:57 +0000

Love this brand. The ELF foundation has a great coverage. The mascara can get a little messy. I wish they had a water-resistant one.

By: Kate

Kate — Tue, 18 Aug 2015 12:32:30 +0000

In reply to mnsissy. Mnsissy, you're absolutely right, but Argumedo is just a nasty and utterly forgettable little troll who spouts the same nonsense on multiple blogs. Just ignore her, and don't provide her with the attention she craves.

By: Autumn

Autumn — Sun, 31 May 2015 07:08:16 +0000

In reply to Veronica. Old navy does too.

By: noraelkady

noraelkady — Thu, 13 Feb 2014 02:35:00 +0000

the studio brushes (the black ones not the white) are 3 dollars each and are amazingly soft! some are as great as some of my sigma brushes. the only brush in the essential 1 dollar line I recommend is the flat shader brush…

By: Paulina

Paulina — Thu, 30 Jan 2014 17:31:00 +0000

I just received my pretty big elf order, it took a week so that’s not too long. I’m impressed with their brushes, eyeliner, and the lipstick pigmentation, but the eye shadows are quite chalky. I’m happy that I received all my items and it didn’t take too long.

By: mnsissy

mnsissy — Mon, 27 Jan 2014 13:44:00 +0000

In reply to Cristina Esparza Argumedo. Watch "Death by China" and you will understand why you should NOT by products made over there.

By: Cristina Esparza Argumedo

Cristina Esparza Argumedo — Thu, 23 Jan 2014 15:20:00 +0000

In reply to nora.

another China hater…..and bytheway …im the only one who show my reaL name ?

By: Cristina Esparza Argumedo

Cristina Esparza Argumedo — Thu, 23 Jan 2014 14:41:00 +0000

In reply to Ranita. China Hater