Comments on: Loft return policy: How to return an item to loft https://www.thebudgetfashionista.com/shopping-guide/how-to-return-an-item-to-ann-taylor-loft/ Love your look for less Wed, 10 Dec 2025 15:42:43 +0000 hourly 1 https://wordpress.org/?v=6.9.4 By: QMB https://www.thebudgetfashionista.com/shopping-guide/how-to-return-an-item-to-ann-taylor-loft/#comment-6765 Mon, 07 Jan 2013 02:58:00 +0000 https://www.thebudgetfashionista.com/?p=24756#comment-6765 I love their products but the online & return exchange experience that I had was unsatisfactory. I returned two pairs of pants at the end of October to exchange for a smaller size. A month later I hadn’t heard anything. I exchanged emails with customer service and was told that the merchandise was received and would be credited within 21 days of receipt. The 21 days had passed and no word of return or exchange. Then I demanded a credit from LOFT. I heard nothing and printed out all my emails with customer service and wrote a letter to the senior director of client contact at LOFT. On Dec. 6th, I hadn’t heard from her so I contacted my credit card company to dispute the charge. On December 8th I finally got a credit on my credit card. The senior director of client contact at LOFT called and left me a message and said that I should take up the matter with my credit card company. I called her back and told her that I had gotten a credit back BECAUSE of my credit card company and that I would never shop at Ann Taylor or LOFT again. 

]]> By: Chblam06 https://www.thebudgetfashionista.com/shopping-guide/how-to-return-an-item-to-ann-taylor-loft/#comment-6764 Mon, 05 Nov 2012 21:13:00 +0000 https://www.thebudgetfashionista.com/?p=24756#comment-6764 I received a pair of beautiful wool slacks (price 89.00) for last Christmas. I don’t have the receipt. They still have the tags and have never been worn. Can they be returned?

]]> By: TBF https://www.thebudgetfashionista.com/shopping-guide/how-to-return-an-item-to-ann-taylor-loft/#comment-6763 Thu, 10 May 2012 12:51:05 +0000 https://www.thebudgetfashionista.com/?p=24756#comment-6763 In reply to marie smith.

Marie- you would need to check with Ann Taylor, but for most stores it ‘s any where from 3 to 10 business days

]]> By: marie smith https://www.thebudgetfashionista.com/shopping-guide/how-to-return-an-item-to-ann-taylor-loft/#comment-6762 Thu, 10 May 2012 12:23:53 +0000 https://www.thebudgetfashionista.com/?p=24756#comment-6762 I returned an item yesterday and they put money back to my bank check card, how long until that shows up in my account?

Thank you

Marie

]]> By: Emily https://www.thebudgetfashionista.com/shopping-guide/how-to-return-an-item-to-ann-taylor-loft/#comment-6761 Thu, 29 Mar 2012 03:50:29 +0000 https://www.thebudgetfashionista.com/?p=24756#comment-6761 I bought a pair of sandals at Ann Taylor loft a few days ago. That same day, I tried to unfasten the buckle and it snapped completely. Will they repair or replace items? The shoes are really cute, but completely unwearable after the first day!

]]> By: Leah https://www.thebudgetfashionista.com/shopping-guide/how-to-return-an-item-to-ann-taylor-loft/#comment-6760 Sat, 25 Feb 2012 21:43:46 +0000 https://www.thebudgetfashionista.com/?p=24756#comment-6760 Hi,
I bought a blouse at an Ann Taylor store, is it possible to return it to an Ann Taylor Loft store?

]]> By: jiji https://www.thebudgetfashionista.com/shopping-guide/how-to-return-an-item-to-ann-taylor-loft/#comment-6759 Mon, 14 Nov 2011 03:43:22 +0000 https://www.thebudgetfashionista.com/?p=24756#comment-6759 I bought a blouse at Loft outlet store. Is it possible to RETURN it to Loft or Ann Taylor store?

]]> By: TBF https://www.thebudgetfashionista.com/shopping-guide/how-to-return-an-item-to-ann-taylor-loft/#comment-6758 Tue, 05 Apr 2011 12:16:45 +0000 https://www.thebudgetfashionista.com/?p=24756#comment-6758 In reply to Susan Woodburn.

try calling the customer service line. Make sure you have the receipt and all the details of your purchase.

]]> By: Susan Woodburn https://www.thebudgetfashionista.com/shopping-guide/how-to-return-an-item-to-ann-taylor-loft/#comment-6757 Mon, 04 Apr 2011 12:41:42 +0000 https://www.thebudgetfashionista.com/?p=24756#comment-6757 I purchased a t top from the Loft in March. I washed the top one time and it has a large hole in it from one washing! I am so upset.. I paid $50 for the top- is it possible to return it to the store still?

thank you
Susan Woodburn

]]> By: TBF https://www.thebudgetfashionista.com/shopping-guide/how-to-return-an-item-to-ann-taylor-loft/#comment-6756 Mon, 17 Jan 2011 16:21:56 +0000 https://www.thebudgetfashionista.com/?p=24756#comment-6756 In reply to Ana.

Hey Ana- The answer is probably not and return policy for the outlet is bit stricter than say for an item purchased at the store. Our advice is to call the Loft customer service hotline at 1-888-LOFT-444 (1-888-563-8444) as ask them

]]> By: Ana https://www.thebudgetfashionista.com/shopping-guide/how-to-return-an-item-to-ann-taylor-loft/#comment-6755 Mon, 17 Jan 2011 12:47:08 +0000 https://www.thebudgetfashionista.com/?p=24756#comment-6755 Do you know if it is possible to return a purchase from the outlet store to a regular loft store?
Thanks!

]]> By: TBF https://www.thebudgetfashionista.com/shopping-guide/how-to-return-an-item-to-ann-taylor-loft/#comment-6754 Fri, 31 Dec 2010 17:59:17 +0000 https://www.thebudgetfashionista.com/?p=24756#comment-6754 In reply to Sally Johnson.

@Sally it is probably best to take it into a store -rather than trying to ship it. Most store managers have the discretion to return items without a sale receipt (which may not be the case if you send it online). Make sure to return it to the store ASAP.

]]> By: Sally Johnson https://www.thebudgetfashionista.com/shopping-guide/how-to-return-an-item-to-ann-taylor-loft/#comment-6753 Fri, 31 Dec 2010 17:15:45 +0000 https://www.thebudgetfashionista.com/?p=24756#comment-6753 What address do I use to return a blouse from Ann Taylor. It was a gift and I don’t have the salesslip. I do have tags and name of purchaser.

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