Comments on: Marshalls return policy: How to get a refund

By: Elizabeth Moore

Elizabeth Moore — Sun, 11 Aug 2019 18:56:36 +0000

I bought a nail polish at Marshalls that I never used and tried returning within the 30-day refund time with receipt, only to be told no by the manager, then told reluctantly yes, that they’d allow it this once, but they wouldn’t return such products again.
I bought a nail polish at TJ Maxx that I never used and returned within the 30-day refund time with receipt, without a hard time. There was never a suggestion of a no or hard time coming, only pleasantries.
I bought a pair of jeans at Marshalls that I never wore, never washed/dried, in fact, I never removed the tags, and returned them within the 30-day refund time with receipt. Again I was met with a hard time, this time on the way out after the return. The cashier took them to the manager and put them up to her nose to smell them, and told him something. He asked “who?”, she turned and pointed and in a loud voice said “her!” I stopped, asked what the problem was. The manager said dismissively, “there’s no problem, nothing, you can go on your way”. To which I said “if there was no problem, then why was such a scene made by your cashier?” They wouldn’t answer, wouldn’t look at me, and turned away. The only thing I can think of is they’d been sitting in the car near a Bath & Body Works Car Scent vent clip.
These two stores are owned by the same company, and there’s only one credit card and one gift card honored at both stores (in addition to Sierra Trading Company and Home Goods), so why are their policies not the same?
There needs to be consistency!
I really don’t want to shop at Marshalls again. And when I complained about these instances to a cashier at TJ Maxx, they knew exactly what store and manager I was talking about, and said they don’t even like either.

By: Catherine Brock

Catherine Brock — Sun, 12 Nov 2017 19:18:00 +0000

In reply to My Voice. Thanks for sharing your experience. I've had that happen to me before (not at Marshalls) and it's awful. Let us know what customer service has to say about it. ~Catherine

By: My Voice

My Voice — Sun, 12 Nov 2017 16:33:00 +0000

You might not be able to return even something purchased 2 weeks ago without receipt. Last night I was trying to return shirt purchased shortly before in Canoga park, Los Angeles store and forgot receipt at home. Read their print – due to ‘loss prevention’ they reserve the right to decline return, they claimed that shirt was not in their system and decline even store credit. I felt like a thief and never been more embarrassed in from of other people. I will be complaining to their customer service falks on Monday. Stay away from that store, manager clearly enjoyed power in her small pond, this is really more principal for me at this point then monetary compensation

By: Catherine Brock

Catherine Brock — Thu, 09 Nov 2017 18:22:00 +0000

Roberta,
You may be able to get store credit for it, as long as it doesn’t look worn. It probably depends on the staff at your store, and whether or not they notice or care that you’ve had the garment for a while.
Catherine

By: Catherine Brock

Catherine Brock — Sun, 30 Jul 2017 20:18:32 +0000

In reply to Sarah.

Sarah,
I would definitely go back to the store and ask to speak to the manager about it.
~Catherine

By: Sarah

Sarah — Sun, 30 Jul 2017 14:46:05 +0000

I bought a pair of wine glass yesterday and since they weren’t packaged, the girl wrapped them in the packing paper before putting them in my bag. Unfortunately, by the time I got home and unwrapped them, one glass had a couple pieces broken off the rim. Do you think it could be returned as they were never even used and broke probably due to not being wrapped well enough? I’d hate to lose money on something that I never even touched once it was in the bag.

By: Catherine Brock

Catherine Brock — Tue, 25 Jul 2017 12:38:49 +0000

In reply to Ortencia.

Ortencia,
You may be able to if you purchased the item within the last 10 days. Otherwise, you’ll have to settle for an exchange.
Catherine

By: Ortencia

Ortencia — Tue, 25 Jul 2017 00:40:42 +0000

Can I return somethings purchase through a credit card, if i do not have the credit card anymore and get the cash?

By: Catherine Brock

Catherine Brock — Wed, 26 Apr 2017 22:30:25 +0000

In reply to Julie.

Julie,
You should be able to get store credit for it. They may give you a hard time about the packaging though. Give it a shot and let us know what happens!
Catherine

By: Julie

Julie — Wed, 26 Apr 2017 19:47:58 +0000

I bought a shower rack a few days ago (Sunday, and today is Wednesday) I tried to set it up and it will not fit in my shower in any capacity.. I could not get it full back in the box and cant seem to find my receipt. Can I return it for store credit?

By: Lel

Lel — Mon, 13 Mar 2017 15:36:39 +0000

When returning an item with receipt to Marshalls, do you count 30 days including date of purchase?

By: Catherine Brock

Catherine Brock — Mon, 06 Feb 2017 15:04:39 +0000

In reply to Sunny.

Sunny,
Typically, no. You can try, but Marshalls is a stickler for the receipts.
Catherine

By: Sunny

Sunny — Sun, 05 Feb 2017 03:27:03 +0000

Can I return a dress that still has tags on but I do not have the receipt for?

By: theresa

theresa — Thu, 17 Nov 2016 03:55:08 +0000

In reply to Joy Ayo. Hi Joy, I just came back from trying to return an infant halloween costume that was unworn and with a receipt. I went to the nearest Marshall and they told me that they were not accepting it because it holds no value to them and cannot sell it back. I said that no one told me that when I bought the item and said that that was not right. Manager said all the cashier should mention it as customer buy it. I said no one said anything to me and ask if there was any exception because of that or store credit. There was nothing they could do. Manager then suggest I talk to the original Marshall I purchase it from in San Bruno, CA and I called before making the trip. I spoke with the manager in San Bruno and told her of the situation and I asked if there was any exception since no one made it aware to me that we cannot return costumes after the 31st. She proceeded to say there were signs at the register, four of them. I got off the phone and spoke to the manager at the marshalls I was currently at to tell her what was said in the phone. She then also added that yes they had signs too everywhere. I am pretty sure at the time I bought it there were no signs and cashiers did not mention about the returns for costume. And who's to say when the signs were put out or when they started telling people before or after I bought the costume. This whole thing is not right and after I tried researching forba return policy for why I cannot return a costume. I have the recepit, unworn, and within 30 days.

By: Catherine Brock

Catherine Brock — Mon, 14 Nov 2016 22:24:38 +0000

In reply to Joy Ayo.

Hi Joy,

I called my local store (in St. Louis) and they told me I could return anything within 30 days as long as I had the receipt. BUT then, I asked specifically about a Halloween item — and the answer changed. I am not sure if this is a new thing or not, but it seems Marshalls does have a different policy for seasonal items.

Catherine